Returns, Exchanges & Cancellation Policy

At CC'S Customs N Confectionery we want you to be happy with your order. Because our products include perishable food items, we have specific conditions regarding returns, exchanges and cancellations.

Returns for Damaged, Defective or Incorrect Items

We offer a 14-day return period for items that arrive damaged, defective or incorrect.

You have 14 days from the date you receive your order to contact us about an eligible issue.

To help us resolve the matter as quickly as possible, please:

• Inspect your order as soon as you receive it.
• Contact us as soon as possible if your item is damaged, defective or incorrect.
• Provide your order number as proof of purchase.
• Provide photographs of the item and packaging where appropriate.
• Keep the item in its original packaging and in the same condition in which you received it.

To request a return or report an issue with your order, please contact our customer support team with your order number and details of the issue at ccscustomsnconfectionery@gmail.com

We will assess your request and advise you of the next steps.

Damaged, Defective or Incorrect Orders

Please inspect your order upon delivery.

If your order arrives damaged, defective or you have received the wrong item, please contact us as soon as possible so that we can assess the issue and work with you to find an appropriate resolution.

Depending on the circumstances and your rights under the Australian Consumer Law, this may include a replacement, refund or another appropriate remedy.

Change of Mind & Non-Returnable Items

Due to the nature of our business, perishable and food items cannot be returned or exchanged simply because you have changed your mind.

We do not accept change-of-mind returns or exchanges for our products.

This policy does not affect any rights you may have under the Australian Consumer Law.

If you are unsure whether your particular item or situation qualifies for a return or remedy, please contact us and we will be happy to assist.

Exchanges

We do not generally offer exchanges for change-of-mind purchases.

If you have received an incorrect, damaged or defective item, please contact us within 14 days of receiving your order so we can assess the issue and determine the appropriate resolution.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible after placing your order.

We will do our best to accommodate cancellation requests; however, orders that have already been processed, prepared or dispatched may not be able to be cancelled.

For perishable or food orders, cancellation may not be possible once your order has entered the preparation or dispatch process.

If your cancellation is approved, we will confirm the cancellation and advise you of any applicable refund.

Refunds

Once we have received and inspected an approved return, we will notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 5 business days of receiving your returned item.

Please note that your bank, credit card provider or payment provider may take additional time to process and display the refund in your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us.

Delivery, Shipping & Customer Responsibility

Customers are responsible for ensuring that the shipping address provided at checkout is accurate and complete.

Please also ensure that someone is available to receive your order where required.

Once an order has been marked as delivered by the courier, CC'S Customs N Confectionery cannot be held responsible for items that are subsequently lost, misplaced or stolen after delivery, except where your rights under the Australian Consumer Law apply.

Hot Weather & Shipping

Our products are delicious treats and, depending on the product, may be affected by high temperatures during transit.

When placing your order during warmer weather, please consider the delivery conditions and select express postage where available. We recommend express postage during hot weather to help minimise the time your treats spend in transit.

Please note that selecting express postage does not guarantee that an order will be unaffected by extreme temperatures.

Contact Us

If you have any questions, concerns or issues with your order, please contact our customer support team. We are happy to review your situation and assist wherever possible.

Thank you for choosing CC'S Customs N Confectionery!