Shipping Policy

Shipping Within Australia

We currently ship orders Australia-wide using Australia Post.

Once you have placed your order, you will receive an order confirmation email confirming that your order has been received.

Order Processing

We aim to dispatch orders within 7 business days of receiving your order.

While we do our best to get your order packed and shipped as quickly as possible, there may occasionally be circumstances that cause a delay in processing or dispatch. We appreciate your patience and understanding if this occurs.

Please note that dispatch time and delivery time are different. Our 7-business-day timeframe refers to the time it may take us to prepare and dispatch your order. Once your order has been handed over to Australia Post, delivery times are determined by Australia Post and are outside our control.

Tracking Your Order

Once your order has been dispatched, you will receive an email containing your Australia Post tracking number.

If you cannot find your tracking email in your inbox, please check your junk or spam folder.

You can use your tracking number to follow the progress of your delivery through Australia Post.

Delivery Delays

While we aim to dispatch all orders within 7 business days, delivery times may vary once your parcel is with Australia Post.

Delays can occur due to factors such as high parcel volumes, public holidays, weather, transport disruptions or other circumstances beyond our control.

Once your order has been dispatched and is in the care of Australia Post, we cannot guarantee a specific delivery date.

Incorrect Shipping Information

Please make sure your shipping address is correct and complete before placing your order. We are not responsible for delays or delivery issues caused by an incorrect or incomplete address provided at checkout.

If you notice an error with your shipping address after placing your order, please contact us as soon as possible. We will do our best to assist, although we cannot guarantee that changes can be made once an order has been processed or dispatched.

Hot Weather

Some of our products are affected by heat and warm weather. When ordering during warmer months, please consider choosing express postage where available to minimise the amount of time your treats spend in transit.

Please keep in mind that express postage does not guarantee that products will not be affected by extreme temperatures during delivery.

Questions About Your Order

If you have any questions about your order or shipping, please contact our customer support team and we will be happy to assist at ccscustomsnconfectionery@gmail.com

International 

Once an order has been placed you will receive a confirmation email as soon as you make your order. 
we use Australia Post and we aim to ship out your orders within 7 business days but please be aware some things may happen and there may be a delay in your order going out. 
once your order has been shipped You will receive an email with a tracking number. If it’s not in your inbox please make sure you check your junk/spam folder. 
we ship all of our packages from the port Stephens area in NSW so international normally takes between 7-21 business days depending on customs from country to country.

we will not be liable for any melting of products during transit.